Returns & Refunds

 

Last updated: January 19, 2026

At Couture De Moda, we want every customer to feel confident about their purchase. If something doesn’t meet your expectations, we provide a straightforward return and refund process.

1. Return Window

● You may return eligible items within 30 days of receiving your order.

● Products must be unused, in their original condition, and include all packaging, tags, and accessories.

● Our support team is available to guide you through the process.

● We do not charge any restocking fees.

2. Return Costs

● Defective or Incorrect Items: If you receive a damaged, faulty, or wrong product, return shipping is free.

● Change of Mind: If you decide you no longer want the item, or ordered the wrong size/color, you are responsible for the return shipping cost.

● Shipping fees paid at checkout are non‑refundable.

3. How to Return

1. Contact Us: Email support@couturedemoda.com with your order number and reason for return.

2. Repack: Place the item securely in its original packaging with all accessories and documents.

3. Ship: Follow the instructions provided in your return authorization email. Use the recommended carrier or your preferred method.

4. Refunds

● Once your return arrives, we will inspect the item to confirm it meets our return criteria.

● Approved refunds are processed within up to 7 business days. Timing may vary depending on your bank or payment provider.

5. Exchanges

Need a different size, color, or product? Contact us at support@couturedemoda.com and we’ll arrange a quick exchange.

6. Non‑Returnable Items

For hygiene and safety reasons, certain products cannot be returned. These items will be clearly marked as non‑returnable on their product pages.

7. Questions & Support

For more details, visit our FAQ page at https://couturedemoda.com/pages/faqs or reach out to our customer service team.

Contact Information

Store Name: couturedemoda
Company Name: AURA LOOM LIMITED
Address:  69 Friars Road, London E6 1LJ, United Kingdom
Email: support@couturedemoda.com
Contact Form: Click here
Phone: +44 7466 044987

Customer Service Hours:

Monday to Friday: 9am - 9pm
Saturday and Sunday: Closed
Time Zone: Greenwich Mean Time / Western European Time (GMT+00:00)

🕒 Response Time: We aim to reply within 24 Hours.